- 48 hours or more before pickup: free cancellation, full refund.
- Less than 48 hours before: non-refundable, but contact us. We look at every case individually.
- No-show: the full price is charged.
- Flight delayed? That is not a no-show. We track your flight and your driver waits for you.
This policy applies to all ALEGA services: airport and train station transfers, hourly chauffeur service, private day tours, cruise port transfers, and minibus and coach hire. All prices are per vehicle, and you pay online by card before the service.
Free cancellation up to 48 hours before
You can cancel any booking free of charge up to 48 hours before the scheduled pickup time. We refund the full amount to the card you paid with.
Cancelling less than 48 hours before
Bookings cancelled less than 48 hours before pickup are non-refundable. By then your driver and car are reserved for you, and we have turned down other requests for that time.
That said, we look at each case individually. If your plans change, contact us as soon as you know, even at the last minute.
No-shows and waiting time
Your booking includes free waiting time:
- 1 hour at airports
- 30 minutes at train stations
- 20 minutes for pickups in the city
If you don't come to the pickup point within that time and we cannot reach you by phone, WhatsApp or email, the booking counts as a no-show and the full price is charged.
If you need the driver to wait longer, extra time is charged at the car’s hourly rate: €105 for an E-Class, €120 for a V-Class, €140 for an S-Class and €190 for a Sprinter.
Tickets and third-party bookings
For tours, we can book museum and garden tickets, champagne house visits and guides for you. These are paid to other companies. If you cancel, we refund them only if the provider refunds us. The car and driver follow the 48-hour rule above.
Changing your booking
Need to change the date, time or pickup address? Message us as early as possible and we will do our best to adjust your booking. If the new route or duration is different, the price is adjusted.
If we have to cancel
In the rare case that we cannot provide your service, we let you know as early as possible and refund you in full.
How to cancel
Send us a message with your name and the date of your booking:
- WhatsApp or phone: +33 6 75 06 36 86
- Email: contact@alega.fr
The time of your message counts as the time of cancellation. We confirm every cancellation in writing. Refunds go back to the card you paid with; your bank may take a few business days to show them.
